Terms and Conditions
1. Agreement to these Terms
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all individual visitors, users, and others who wish to access or use the Service. You acknowledge that these Terms, along with Onesim’s https://onesim.co/privacy-policy/, govern your access and use of the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
2. Changes to the Terms of Services
We may modify the Terms at any time, at our sole discretion. If we do so, we will let you know either by posting the modified Terms on the Site or through other communications. If you continue to use the Service after such a change, you are indicating that you agree to the modified Terms. We may also change or discontinue all or any part of the Service, at any time and without notice, at our sole discretion.
3.1. Service Description
Onesim resells prepaid eSIM plans, a mobile network service in forms of a digital product, to travelers who plan to visit any of the countries that we cover.
The Customer may register with a valid email address to use the Service.
The Customer must accept the Terms and Conditions and the Privacy Policies to register for the Service.
The Customer shall manage and protect the Log-in Password at the Customer’s own responsibility, and shall not lend, transfer, or license it to any third party.
3.3. eSIM Profiles
Onesim eSIM cannot be re-issued. Once eSIM has been deleted after activation, it is not able to be restored.
The Customer shall be fully responsible for the use and the management of the eSIM and under no circumstances shall we be liable for any loss, expenses, or damages.
Onesim eSIM is only available on unlocked devices with eSIM capability running a certain version of the operating System. Device compatibility may depend on the Customer’s domestic carrier, the device model and the device manufacturing country. The Customer must check the full list of eSIM compatible devices and OS versions that is provided at the product’s description, checkout form and our https://onesim.co/support/. We shall not bear any responsibility in relation to the use of incompatible devices.
In order to use Onesim eSIM, it is required to set up the correct Access Point Name (APN) and turn on the data roaming. We will not accept any liability for your failure to configure those settings.
4. Our Obligations
We will try to make sure that the Service is available to You wherever possible; however, both availability and quality of the Service may be affected by things we cannot control such as physical obstructions, atmospheric conditions and outages on the Mobile Network. Also, please note that the network operator in the country of use will be responsible for network coverage, quality and availability. We will endeavor to keep such disruption to a minimum, but this may not always be within our control.
5. Your Obligations
The Customer agrees to use the Service in compliance with these Terms and to be responsible for all use of the Service.
You will not use the Service for any unlawful, abusive or fraudulent purpose, including, for example, using the Service in a way that (1) interferes with our ability to provide Service to You or other customers; (2) abuses any bonus or promotional program; or (3) avoids your obligation to pay for the Service. You will not use the Service in a way that compromises network security or capacity, excessively and disproportionately contributes to network congestion, adversely impacts network service levels or legitimate data flows, degrades network performance, causes harm to the network or other customers.
When the Customer is in breach of the above obligations, We may suspend the Customer’s use of the Service. During any period of suspension, the Customer is liable and shall pay all charges due under these Terms and Conditions in respect of the suspended Service.
If you are below the age of consent under applicable law in the country in which you reside, then your parent or legal guardian must read and accept this Agreement in your name and on your behalf. You represent and warrant that you are at least 18 years of age. If you are under age 18, you may not, under any circumstances or for any reason, use the Site. We may, in our sole discretion, refuse to offer the Service to any person or entity and change our eligibility criteria at any time.
7. Purchases and Payment
7.1. Payment Term
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site.
When you make any payment on the Service, you expressly authorize us or our third-party payment processor to charge you. You represent and warrant that you have the legal right to use all payment methods that you provide to us.
In the event that you fail to pay the full amount owed to us, we may limit your access to the Services, in addition to any other rights or remedies we may have.
All fees are stated and solely payable in U.S. Dollars.
Sales tax will be added to the price of purchases as deemed required by us.
We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
8. Cancellation and Refund
If for any reason you need to cancel your order, you can do so without penalty before your eSIM QR Code has been delivered. After the eSIM QR code has been delivered, you cannot cancel your order and can only be refunded if the eSIM cannot be or has not been activated due to a technical problem originating from Onesim.
9. Duration and Termination
The Service contract between Onesim and the Customer shall start upon order at Onesim website https://onesim.co/.
The contract ends as soon as the Customer receives the purchased eSIM. Activation of the eSIM is under the responsibility of the Customer.
Please refer to our https://onesim.co/privacy-policy/ for information about how we collect, use, disclose and otherwise process information about you.
11.1. Intellectual Property
All intellectual property rights subsisting in respect of the Service belong to Onesim or have been licensed to Onesim for use on the Service. The Service and the Content are protected by copyright and other intellectual property rights as collective works and/or compilations, pursuant to applicable copyright laws, international conventions, and other intellectual property laws.
11.2. Third-Party Services
The Service may contain links to third-party websites, applications, services or resources (“Third-Party Services”) that are subject to different terms and privacy practices. Onesim is not responsible or liable for any aspect of such Third-Party Services and links to such Third-Party Services are not an endorsement.
12. Governing Laws
This Agreement shall be governed by and construed in accordance with the laws of Kazakhstan. If a dispute or disagreement cannot be settled through negotiation, mediation, arbitration or some other means, a dispute or disagreement may be submitted to the exclusive jurisdiction of the Almaty City Court, in Almaty, Kazakhstan.
13. Contact Us
If you have any questions about these Terms please contact us at [email protected]