When you purchase an eSIM from Onesim, you will immediately receive the eSIM QR code and all necessary instructions for downloading and using it. If you haven't received your eSIM within 10 minutes, please first check your "Spam" folder, then contact us at [email protected]
When does the eSIM plan start?
The eSIM plan starts from the moment you activate the QR code on your device. After scanning the QR code and installing the eSIM profile, the plan automatically activates and starts counting time.
How do I check if my phone is unlocked from the carrier?
To check if your phone is unlocked: 1) Insert a SIM card from another carrier - if the phone works, it is unlocked; 2) Check your phone settings in the "About phone" or "General information" section; 3) Contact your carrier to get information about the unlock status.
How do I make calls with eSIM?
To make calls with eSIM, use internet calling apps like WhatsApp, Telegram, Skype, Viber or other VoIP services. eSIM provides mobile internet but does not support traditional voice calls through the cellular network.
Can I extend my eSIM plan after it expires?
Yes, you can extend your eSIM plan. To do this, go to your personal account on our website, select your active eSIM and click "Extend". You can also purchase a new plan for the same region.
Can I delete and reinstall my eSIM plan?
Yes, you can delete the eSIM profile from your phone settings and reinstall it using the same QR code. However, remember that when you delete the profile, you will lose internet access until you reinstall it.
How much data is included in the plan?
The amount of data depends on the selected plan. Each plan specifies the number of GB of data. After exhausting the limit, the internet connection may be restricted or suspended until you purchase additional data.
Does eSIM work in roaming?
Yes, eSIM works in roaming within the selected region. For example, if you bought an eSIM for Europe, it will work in all European Union countries without additional charges.
How do I check my balance and remaining data?
To check your balance and remaining data, go to your personal account on our website or use the eSIM operator's special app. You can also get information by sending an SMS request to the operator's number.
What should I do if my eSIM doesn't activate?
If your eSIM doesn't activate: 1) Make sure your phone supports eSIM; 2) Check your internet connection; 3) Restart your phone; 4) Try scanning the QR code again; 5) Contact customer support.
Do you have any questions?
Write to us and we will help you with any question.
