Find answers to common questions about eSIM technology and our services
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About eSIM and Compatible Devices
What is eSIM?
An eSIM profile contains information about the operator subscription and network, just like a regular SIM card, but it is loaded into the phone's chip.
Does my phone support eSIM?
Check the list of supported devices on the 'eSIM Compatible Devices' page.
What is an eSIM QR code?
The QR code contains the activation parameters for your tariff profile with the operator.
Will I get a phone number with eSIM?
Some plans include a number for calls/SMS, but most often only mobile data is provided.
I already have an eSIM in my phone. Can I add another one?
Yes, most modern devices support multiple eSIM profiles.
Purchasing and Setting up eSIM
What happens when I purchase?
Immediately after payment, you will receive an email with the QR code and installation instructions.
How do I set up eSIM?
Open the eSIM in your account and tap “Install eSIM” — on iPhone and Android it installs in one tap. You can also scan the QR code: on iPhone, Settings → Cellular → Add eSIM; on Android, Settings → Connections / Network & internet → SIMs → Add eSIM.
Can I buy eSIM for someone else?
Yes, just pass the QR code to the recipient or install the profile on their device.
When does the plan validity period start?
As a rule, after the first data activation at the destination.
Do you have any questions?
Write to us and we will help you with any question.
